Technical Support

SUPPORT OF OUR PARTNERNS

Our partners and customers have at their disposal a high-quality technical support

Knowledge and experience of our specialists helps prevent unplanned downtime, detect potential sources of problems and in case of failure - quickly and efficiently restore the system to full efficiency.

Professional technical support of VIX Automation is included in price of industrial software licenses! As a proof of meeting the high requirements concerning the level of technical support, VIX Automation received the status of GE Digital Certified Support Professional.

With us, you don’t need to worry about support!

GE Digital Partner Certified Support Professional
  • System Integrator
    FMCG

    Paweł immediately helped me solve a problem with communication with the new driver, so I saved a lot of time.

  • End user
    Mining industry

    Krzysztof led me step by step during the installation of the purchased software - WebSpace. A consultation before buying a license allowed me to properly choose the server and design network topology. Everything works as it should.

BENEFITS
  • access to professional technical support in the Polish language
  • dedicated technical support engineer to handle your request
  • support during application updates from older versions
  • help with communication drivers selection and configuration
  • technical consultations before sales as well as concerning developing of existing systems
EXTRA POSSIBILITIES
  • free trainings in the VIX Training Center
  • remote technical support on the customer’s computer
  • possibility of consultation regarding the application code (VBA, .NET)
  • possibility to test additional software functionality
  • service of VIX Automation support engineer directly on the customer’s site with, on preferential terms
TECHNICAL SUPPORT FORM

Need tech support? Call us: +48 32 782 71 98 or fill in the form:



Message



  • VIX AUTOMATION
  • VIX Automation sp. z o.o.

    ul. Siemianowicka 5a,
    40-301 Katowice, Poland

  • Write to us

    vix@vix.com.pl

  • Call

    +48 32 782 71 90,
    +48 32 358 20 20

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